Privacy Policy

1. Who We Are

CraftVoy ("we", "us", or "our") is a technology education company incorporated in India. Our registered email address is hello@craftvoy.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (craftvoy.com) or enrol in our programmes.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth (if provided during enrolment).
• Contact data: Email address, phone number (including WhatsApp).
• Enrolment data: Programme selection, batch preference, educational background.
• Usage data: IP address, browser type, pages visited, referral source — collected automatically via cookies and server logs.
• Communications: Messages you send us via forms, email, or WhatsApp.

3. How We Use Your Data

• Process your enrolment application and communicate admission decisions.
• Send you programme-related updates, schedules, and learning materials.
• Respond to enquiries submitted via our contact or enrolment forms.
• Send marketing communications about new programmes or events (you may opt out at any time).
• Analyse website usage to improve our content and user experience.
• Comply with applicable laws and regulatory obligations.

4. Legal Basis for Processing

We process your data on the basis of: (a) your consent, given when you submit an enrolment or contact form; (b) the performance of a contract, where processing is necessary to deliver the programme you enrolled in; and (c) our legitimate interests in operating and improving our business, provided these do not override your rights.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers (e.g., email platforms, video conferencing tools, CRM systems) who process data on our behalf under strict data processing agreements.
• Payment processors, solely to complete fee transactions.
• Regulatory or law-enforcement authorities where required by law.

6. Data Retention

We retain enrolment records for 5 years after programme completion to satisfy accreditation and financial audit requirements. Marketing contact data is retained until you withdraw consent. Website usage data is retained for no longer than 24 months.

7. Cookies

Our website uses essential cookies required for core functionality and analytical cookies to understand how visitors use our site. You may disable non-essential cookies via your browser settings; this will not affect your ability to access our content.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (subject to legal retention obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Data Protection Board of India.

To exercise any of these rights, email hello@craftvoy.com with the subject line "Data Rights Request". We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. All data transmissions are encrypted in transit using TLS.

10. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: